Stannard Flat Rate Shipping:
Orders placed with our standard flat rate shipping option will be shipped via USPS Priority Mail. While USPS does not offer a guarantee on delivery it is an estimated 1-3 business days within the United States. Click here to view the estimated transit time for an order to arrive to your door.
*Important details below*
All orders placed with standard flat rate shipping are shipped on Monday and Tuesday only. We do this to make sure your orders do not get delayed and/or stuck at the shipping office over the weekend. Delays can cause the shrimp to die, and we can all agree no one wants dead shrimp! While we have had, shrimp live up to 11 days in the box with 0 DOA, we have also had express mail orders where all the shrimp died. It truly depends on how the package is cared for by the shipping carrier.
(We reserve the right to hold your shipments in the case of extreme weather)
Express Mail Shipping:
Orders placed with our express mail options will be shipped Monday-Thursday.
If in the unfortunate event your package gets delayed, or the tracking has stood still in the same location for 24+ hours please feel free to contact us. While there is nothing we can do to speed this process up we do recommend you call your local USPS office and give them your tracking number as they may be able to provide you with more information on the delay and where your package is. In our experience, all packages will show up even after a day, with that being said we pride ourselves with our packaging methods and we can almost assure you that most if not all of your shrimp will be fine!
"Do you ship in extreme cold and heat?"
Yes, we do within reason. Our number 1 concern is that of the shrimp. If weather is extremely cold or extremely hot, we sometimes reserve the right to hold your shrimp until a more suitable temperature is present.
We have great results with all of our orders. This is due to the fact that we have developed our own temperature chart over the years of shipping and know when to use foam, heat packs, or ice packs. We actually check the weather of every location we are shipping to and make the appropriate accommodations.
If all else fails and you do receive a DOA (Dead On Arrival) shrimp, we will refund accordingly. Please Click here for our Live Arrival Guarantee Policy.
“Do you include ice or heat packs in the box? Do I have to pay for them?”
Yes, we have developed our own temperature chart over the years of shipping and know when to use foam, heat packs, or ice packs. We actually check the weather of every location we are shipping to and make the appropriate accommodations.
It is our responsibility to get the shrimp to you alive and in the best condition possible. We never charge you for Ice or Heat Packs.