Live Arrival Guarantee
The Dwarf Shrimp Store offers a Live Arrival Guarantee on all animals sold to buyers in the United States of America. If shrimp arrive dead the shrimp will either be replaced (shipping at the cost of the buyer) or a refund will be given for the amount of shrimp that have died if all conditions are met.
Conditions
- Buyer must receive delivery on first delivery attempt (or picked up at post office same day)
- Guarantee voided if shipping delay is buyers fault
- Buyer must provide DOA pictures within 3 hours of delivery
- Pictures must be taken in unopened bag
- A description of arrival conditions is required
Arrival Condition Description requirements
- Weather
- Is the water extremely cold or warm
- Is the heat pad warm or cold
- Time of arrival
- Condition of the box
- Any anomalies
